Refund policy
Refund & Returns Policy
Return window: 7 days from the date you receive your goods.
Returns
- Eligibility: You can return eligible items within 7 days of receipt. Items must be new, unused and unopened, in their original packaging, and accompanied by your order number or proof of purchase.
- Items we cannot accept back: Used, opened or damaged-by-customer products, and items that have been removed from their original carton or packaging.
- Damaged in transit: If your goods arrive damaged, contact our customer service team within 7 days of receipt and include photos of the damaged items and packaging. We will arrange a replacement or refund.
- Incorrect items supplied by Eve Zone: If we send you the wrong product, contact us within 7 days of receipt. Eve Zone will cover the return freight and send the correct products or issue a refund.
- Incorrect items ordered by the customer: If you ordered the wrong item, contact us within 7 days of receipt. The return freight cost and a restocking fee will apply. The restocking fee is $25 (ex GST) or 5% of the value of the returned products, whichever is greater. Items must be new, unused and unopened.
How to return an item
- Contact us: Email or call (02) 8664 2229. Include your order number and the reason for the return.
- Wait for approval: We will confirm whether the return is approved and give you return instructions. Please don't send goods back before you hear from us.
- Return shipping: You are responsible for return shipping costs, unless the return is due to our error (for example, a wrong item sent or a defective product).
- Packaging: Pack items securely in their original packaging to prevent damage in transit.
Refunds
- Processing time: Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are credited to your original payment method within 5-10 business days.
- Partial refunds: Items returned damaged or with missing parts may receive a partial refund.
- Deductions: Any applicable restocking fee and return freight charges will be deducted from your refund.
Exchanges
To exchange an item for the same product or a different size or colour, follow the return process above and place a new order. Restocking fees, return freight and shipping charges may apply.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund, regardless of the return window above.
Contact us
- Email: Click Here
- Phone: (02) 8664 2229
- Address: Unit 25/10 John Hines Ave, Minchinbury NSW 2770
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