Eve Zone Help and FAQs: Quick Answers to Your Shopping Questions

Ordering & Shopping

Do you offer bulk discounts for large orders in Australia?

Absolutely! We offer up to 15% off bulk orders across Australia. Whether you're stocking up for your aged-care business, hospitals, clinics, medical practice, restaurant, or cleaning business, our volume pricing helps you save more. 
Contact us at (02) 8664 2229 for custom bulk pricing on orders over 5 Cartons.

What's the minimum order for free shipping across Australia?

Enjoy FREE delivery Australia-wide on all orders over $200! For orders under $200, standard shipping rates apply. We deliver to all major cities including Sydney, Melbourne, Brisbane, Perth, Adelaide, and regional areas.

Delivery & Shipping

How fast is same-day delivery in Sydney and Melbourne?

Delivery usually takes 3-4 business days, but that can change based on stock and your address. If you're in a hurry, we can sometimes do same-day delivery, just keep in mind that it's subject to our delivery partner's schedule.

Do you deliver to remote areas and regional Australia?

Yes! We deliver to all Australian postcodes including remote and regional areas. Delivery times may vary from 4-5 business days depending on location. Contact us for specific delivery timeframes to your area.

What happens if my order is damaged during shipping?

We offer a 100% satisfaction guarantee. If your order arrives damaged, contact us within 48 hours with photos, and we'll arrange immediate replacement or full refund at no extra cost. Also refer to our refund policy for more details.

Healthcare & Medical Supplies

Are your N95 masks TGA approved for Australian healthcare workers?

Yes! All our N95 respirator masks are TGA approved and meet Australian healthcare standards. We stock NIOSH-certified masks suitable for hospitals, aged care facilities, and medical practices across Australia.

Do you supply PPE to aged care facilities in Australia?

Absolutely! We're a trusted supplier to aged care facilities nationwide. We provide complete PPE solutions including gloves, gowns, masks, and sanitizers with competitive aged care pricing and reliable delivery schedules.

What types of medical gloves do you stock for Australian healthcare?

We stock the complete range: nitrile gloves (powder-free), latex gloves, vinyl gloves, and Neoprene or polychloroprene Gloves. All are TGA compliant and suitable for medical, dental, and healthcare use across Australia.

Hospitality & Food Service

Are your food containers BPA-free and food-safe for Australian restaurants?

Yes! We deals with food containers are BPA-free, food-safe, and comply with Food Standards Australia regulations. Perfect for takeaway, meal prep, and food delivery businesses. 

Do you offer eco-friendly packaging for sustainable Australian businesses?

 Definitely! We stock biodegradable containers, compostable cups, bamboo cutlery, and recycled paper products. Help your business meet Australia's sustainability goals while reducing environmental impact.

Can you supply disposables for large events and catering in Australia?

Yes! We specialize in event catering supplies and can handle orders for weddings, corporate events, festivals, and large gatherings. We offer event pricing and can coordinate delivery timing across Australia.

Cleaning & Janitorial

Do your cleaning chemicals meet Australian workplace safety standards?

All our cleaning products comply with Safe Work Australia guidelines and carry proper SDS (Safety Data Sheets). Our chemicals are suitable for commercial, industrial, and healthcare cleaning applications.

What's the best disinfectant for COVID-19 cleaning in Australian workplaces?

We stock TGA-listed disinfectants proven effective against COVID-19, including hospital-grade surface cleaners and hand sanitizers. Perfect for offices, schools, healthcare facilities, and public spaces across Australia.

Do you supply cleaning equipment to commercial contractors in Australia?

Yes! We're a preferred supplier to commercial cleaning contractors nationwide. We stock industrial mops, vacuum cleaners, floor machines, and professional cleaning tools with contractor pricing available.

Payment & Pricing

What payment methods do you accept for Australian businesses?

We accept credit cards, PayPal, direct debit, EFT, and cash on delivery. We also offer 30-day payment terms for established business customers with approved credit applications.

Do you offer GST invoices for Australian business tax purposes?

Yes! All our invoices include GST and are compliant with ATO requirements. Perfect for business expense claims and tax deductions. We're a registered Australian business (ABN provided on all invoices).

Are your prices competitive compared to other Australian suppliers?

We guarantee competitive pricing and often beat competitor quotes. Plus, with our bulk discounts, free shipping over $200, and no hidden fees, you get exceptional value for money across Australia. 

Business Accounts & Services

How do I set up a business account for regular orders?

Setting up a business account is easy! Simply register online or call (02) 8664 2229. Business accounts enjoy priority pricing, extended payment terms, and dedicated account management for seamless ordering.

Do you offer automatic reordering for essential supplies?

Yes! our tailored service ensures you never run out of critical supplies. Set up scheduled deliveries for gloves, cleaning supplies, or any regular items. Perfect for busy healthcare and hospitality businesses.

Can you provide certificates of compliance for Australian regulations?

Absolutely! We provide certificates of compliance, test reports, and product specifications for all regulated products. Essential for healthcare facilities, food businesses, and workplace safety compliance.

Product Quality & Standards

Are your products Australian-made or imported?

We stock both Australian-made products and high-quality imports from trusted international manufacturers. All products meet or exceed Australian standards regardless of origin.

How do you ensure product quality and freshness?

We maintain climate-controlled warehouses, implement first-in-first-out inventory rotation, and conduct regular quality checks. Our products are always fresh and within expiry dates when shipped.

Do you offer product samples for Australian businesses to test?

Yes! We provide free samples for most products so you can test quality before placing large orders. Contact our team to arrange samples for your specific requirements.

Customer Support

What are your customer service hours for Australian businesses?

Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST. Call (02) 8664 2229 or email EveZone for immediate assistance with orders, quotes, or product inquiries. Further you can leave us message 24/7 in our website. 

How can I track my order once it's shipped?

You'll receive tracking information via email once your order ships. Track your delivery in real-time and get estimated delivery times for anywhere in Australia.

Can't find what you're looking for? Contact our friendly Australian team at (02) 8664 2229 or email evezone. We're here to help your business succeed!